Packages are shipped within 24-48 hours for orders placed and paid for before 2:30pm. For orders placed after 2:30 pm on Friday and during the weekend, they will be shipped the following Monday. They are shipped via Colissimo or GLS with tracking number. The conditions of return are presented further down the page.
DELIVERY IN FRANCE
The modes of delivery with Colissimo, in 24-48h, proposed in France are :
- At home: FREE
- At a collection point: FREE
DELIVERY IN EUROPE
We offer delivery with GLS in 24-48H in the following countries
- Germany
- Austria
The delivery method proposed in the above mentioned countries is :
- Home delivery : FREE
INFORMATION
We recommend you to group all your items in one order. We cannot group two separate orders placed separately. Special attention is given to fragile items.
As far as delivery times are concerned, we are dependent on our service provider Colissimo. It may happen that delays in delivery are noted.
The dimensions of the boxes are appropriate and your items are properly protected.
We are committed to ensuring that your package is delivered to you, otherwise we will refund you.
For returns of products not collected in a relay point or at home, a participation will be asked:
Attention: due to sanitary measures following the Covid-19 and during certain specific periods such as Black Friday, Cyber Monday, Christmas, Sales, delays in deliveries may be noted.
RETURN OF PRODUCTS
You wish to return a product or a complete order?
You have a right of withdrawal with a period of 14 days (fourteen days) from the delivery of your order.
To exercise this right, the product must be in its original packaging and must not be opened.
You will be responsible for the cost of returning the item, unless we have delivered the item to you by mistake, or the item is delivered damaged.
Upon receipt, and after verification, we will proceed with the refund directly to the payment method used for the order.
To exercise your right, indicate in the contact form :
- Your name and surname
- The order number
- The date of purchase of the product
- The product you wish to return
- A comment stating that you wish to return the product and/or the entire order by exercising your right of withdrawal
We will process your request as soon as possible.
FREQUENTLY ASKED QUESTIONS
Why doesn't my package tracking work?
If the status of your Colissimo tracking does not change and it indicates that it is being prepared by the sender, this is because your package has not yet been scanned at the sorting center and the shipping label has been issued. Rest assured, your parcel has been handed over to Colissimo during the pick-up that takes place every day from Monday to Friday at 2:30 pm.
If however the tracking of your parcel does not evolve after several days, you can contact our after-sales service to obtain more information.
Why is my delivery late?
Our carrier ensures deliveries in 24/48 hours in France. However, during busy periods (sales, holidays, promotional periods, etc.) and in view of current health conditions, a slight delay may be experienced in certain regions. You can follow the progress of your package using your tracking number available directly in your customer area or by mail. If the delay is too important, you can go to your nearest post office to give them your tracking number, they can give you more information about the progress of your package. Our after-sales service remains at your disposal if your package has suffered an incident of course, or other, we can agree on a solution together.
Why is my package indicated as delivered when I have not received it?
Please excuse our carrier for this inconvenience, rest assured we will always find a solution to satisfy you. When your tracking indicates that your package has been delivered, but you have not received it, it is possible that your package has been delivered to a neighbour or possibly to a wrong address or that your package has been lost or stolen. Don't worry if this happens, you'll need to go to your local post office and give them your tracking number to dispute the delivery of your package. This is important to avoid this kind of incident happening again in the future. Once this is done, the Post Office will indicate it on your follow-up which will allow us to make a new return. You can then contact us by phone or via contact form and we will proceed to the return of a new package at our expense (in a relay point for more security if it suits you).
